Accessibility and Fairness: Protecting Vulnerable Customers in the Digital Age

How can businesses ensure fair access by all consumers (including those who are vulnerable) for services many take for granted? This session will explore strategies companies have developed and implemented and key topics will include consumer duty, digital accessibility, and the impact of recent legislation such as the European Accessibility Act. Attendees will gain insights into practical governance solutions to enhance consumer fairness, meet evolving legal requirements and provide a credible basis for competitive differentiation.